FAQs

PRODUCT FAQS

Q: Do you ship internationally?
At the moment we only ship physical prints within Australia, but digital downloads are available worldwide. International visitors can also purchase my designs through RedBubble and Spoonflower.

Q: When will I receive my order?
This depends if you’ve purchased a physical or digital print:

  • Digital products are instant and available for download immediately after purchase.
  • Each printed product is created just for you and is made to order. Please allow 48 hours for production, plus 4–10 business days for delivery. We’ll send tracking details as soon as it ships!

Q: Can I return a print?
No. Because our prints are made-to-order, we don't accept returns for change of mind. But if there's any issue with quality please contact us and we’ll make it right.

Q: Oh no, my print arrived damaged!
If your print somehow arrives damaged even with our indestructible packaging, please send a photo of the outside of the parcel, a photo of the damaged print and include your order number in an email to hello@ashlouisecreative.com. We'll get a new print sent to you asap.

Q: Where are your prints made?
All prints are produced in Australia through a professional fine-art print studio. Your artwork is not printed at home, I send it to the pro's who use professional-grade equipment to guarantee consistent quality and durability.

Q: How do I choose the best paper and size for my space?
Great question! Click here for a full guide or see below:

🖼️ Paper Types

Ilford Cotton Rag (310gsm):

  • Museum-grade, textured, and archival
  • Ideal for a luxe, gallery-quality finish
  • Best for collectors, gifting, or statement pieces

Wall Art Paper (250gsm):

  • Smooth, matte, and vibrant
  • Great for DIY framing and budget-friendly options
  • Lovely in minimalist or modern spaces

📏 Size Guide

A4 – Perfect for shelves, desks, and small corners
A3 – A versatile mid-size for gallery walls or gifting
A2 – A bold, statement size for living rooms, bedrooms, or studios

💡 If you're unsure, start with A3. It's that just right middle size for most spaces.